Privacy Policy
Privacy Policy – GroundFlows
Last updated: 2025-11-30
1. Who we are
This Privacy Policy describes how GroundFlows (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website www.groundflows.com or purchase our products.
GroundFlows is operated as a sole proprietorship by Tias Cedric Wolf, based in Québec, Canada.
Postal address:
1346 rue du Long Sault, Terrebonne, J6W5E6
Contact email: infos.groundflows@gmail.com
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
2. Information we collect
We collect different types of information in order to run our online store, process your orders and improve our services.
2.1 Information you provide directly
When you use our website, you may provide us with:
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Contact details: name, email address, phone number (optional).
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Order information: delivery address, billing address, products purchased, order notes.
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Account details (if you create an account): login information (email + password).
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Messages: any information you send by email or via contact forms (questions, support requests, feedback).
2.2 Information collected automatically
When you visit our website, certain information may be collected automatically, such as:
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IP address and approximate location (country/city level).
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Device type and browser type.
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Pages visited, time spent on the site, clicks and navigation paths.
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Referring website or ad (if you arrived from a link or campaign).
This data is usually collected through cookies and similar technologies (see Section 5).
2.3 Payment information
We do not store your full payment card details ourselves.
Payments are processed securely by third-party payment providers (for example: Shopify Payments, Stripe, PayPal, etc.). These providers receive your payment information directly and process it on our behalf.
We may receive limited information related to the transaction (e.g. last 4 digits of the card, payment status) for administrative and accounting purposes.
3. How we use your information
We use your personal information for the following purposes:
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Order processing and delivery
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To process payments.
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To prepare, ship and deliver your order.
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To send you order confirmations, shipping updates and related communications.
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Customer support
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To answer your questions, handle returns, refunds and complaints.
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To provide after-sales assistance.
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Improving our website and services
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To analyse how visitors use our website.
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To fix technical issues and improve user experience.
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To develop new products or offers.
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Marketing and communication (optional)
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If you choose to subscribe, to send you news, offers or promotions by email.
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You can unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.
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Legal and security
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To prevent fraud, abuse or illegal activities.
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To comply with our legal, tax and accounting obligations.
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We do not sell your personal data to third parties.
4. Sharing your information
We may share your personal information with trusted third parties who help us operate our business, always on a need-to-know basis. For example:
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E-commerce platform: Shopify (hosting of the online store, order management).
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Payment providers: to process your payments securely.
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Shipping and logistics partners: to deliver your orders.
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Email and communication tools: to send order confirmations and messages.
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Analytics and marketing tools: to understand how our website is used and, where applicable, run advertising or retargeting campaigns.
These third parties process your data only to the extent necessary to provide their services and are expected to protect your data appropriately.
We may also disclose information when required by law, to comply with a legal obligation, or to protect our rights, property or safety (or those of others).
5. Cookies and similar technologies
Our website uses cookies and similar technologies to:
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Remember your preferences (e.g. language, cart contents).
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Enable essential site functions (checkout, login, etc.).
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Measure website traffic and performance (analytics).
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Support marketing and advertising campaigns (for example, showing ads to users who visited certain pages).
You can manage or disable cookies in your browser settings.
However, if you block certain cookies, some parts of the website may not function properly (for example, the cart or checkout).
6. Data retention
We keep your personal information only as long as necessary for the purposes described in this Policy, including:
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Order and billing data: kept for the period required by tax and accounting laws.
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Customer accounts: kept as long as your account is active. You can request deletion at any time.
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Email marketing data: kept until you unsubscribe or request deletion.
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Analytics data: kept for a limited period, as defined by the analytics tools we use.
When data is no longer needed, we aim to delete it securely or anonymise it.
7. Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Examples include:
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Secure connections (HTTPS) on our website.
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Use of reputable providers (Shopify, payment processors) with strong security practices.
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Restricted access to personal data on a need-to-know basis.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we do our best to protect your information.
8. Your rights
Depending on your country or region, you may have certain rights regarding your personal data, such as:
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Right of access: to know what personal data we hold about you.
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Right to rectification: to correct inaccurate or incomplete data.
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Right to deletion (“right to be forgotten”): in certain circumstances, to request deletion of your data.
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Right to restriction of processing: in some cases, to limit how we use your data.
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Right to object: to certain types of processing, including direct marketing.
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Right to data portability: to receive your data in a structured format (where applicable).
To exercise your rights, you can contact us at: infos.groundflows@gmail.com.
We may need to verify your identity before responding to your request.
9. International transfers
Our business is based in Quebec, Canada, and we sell mainly to customers in Australia and potentially other countries.
Your data may be processed and stored in Canada or in other countries where our service providers (such as Shopify, payment processors, or email providers) operate.
By using our website, you acknowledge that your data may be transferred to countries that may have different data protection laws than your own. We aim to work with service providers that offer adequate levels of protection.
10. Third-party websites
Our website may contain links to third-party websites or services (for example: social networks, external content, partner sites).
We are not responsible for the privacy practices or the content of these third-party sites.
We encourage you to read their own privacy policies before providing any personal information.
11. Children’s privacy
Our website and products are not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can delete it.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on this page, with the “Last updated” date at the top.
If the changes are significant, we may notify you more clearly (for example, by email or a notice on the website).
By continuing to use the website after changes are posted, you agree to the updated Policy.
13. Contact us
If you have any questions about this Privacy Policy, your personal data, or if you wish to exercise your rights, you can contact us at:
📧 Email: infos.groundflows@gmail.com
📬 Postal address: 1346 rue du Long Sault, Terrebonne, J6W5E6, Québec, Canada